Step 3 Communicate/Negotiate

Whether your goal is dialogue, consensus building, or conflict resolution, Step 3 provides the occasion to communicate thoughts, feelings, concerns, and in some cases, proposals and solutions to other parties.

If there is a conflict with another person, Step 3 honors Jesus’ instruction to speak directly with a person who we believe has sinned against us (Mathew 18:15).

But how do we put our heartfelt concerns into words? What if we are rebuffed? What if strong emotions of anger or fear conspire to derail the conversation all together?

Two special tools can help you raise a concern with another person, or respond when you are on the receiving end.

Initiating a Concern/Complaint

Responding to a Concern/Complaint

See also these additional tools: Communication and Conflict Grid for Consensus Building.